Sommario
Fastbrain launches a new technical support service dedicated to its customers. Thus, individuals and businesses will be able to rely on experienced and qualified technicians to solve all kinds of technical problems concerning the operation or configuration of printers, notebooks, and PCs.
The benefits of professional assistance
Being able to rely on a professional technical support service has many advantages, especially for companies that make extensive use of technological devices. The same is true for individuals who use PCs, printers, labelers or other devices for independent practice.
In both cases, the support of qualified technicians-remotely or on site-ensuresproper management and maintenance of the devices, as well as their proper use. This helps to extend the life of one’s technological equipment, avoiding the replacement of one or more devices, which could be particularly costly. In the event of a failure or malfunction, specialized technical assistance is the only option that can ensure targeted intervention that can restore the original functionality of the device.
Need assistance with your printer, PC or notebook? Contact one of our experts by sending an e-mail
When and why to rely on Fastbrain
Fastbrain support is available for any technical needs. Specifically, you can contact us whenever you have doubts about the operation of a device or have noticed sudden slowdowns or malfunctions of any kind. In addition, you can request data recovery from failed hard drives or an intervention to fix any problem with a printer or other device.
Thanks to our technicians’30 years of experience, Fastbrain service is able to respond accurately and timely to customers’ needs. In addition, relying on qualified and competent figures helps to make maintenance easier and to carry out proper monitoring of the entire technological equipment: a periodic check-up with Fastbrain’s technicians helps to avoid serious or irreparable damage to devices.
Open your request for assistance by filling out the form
How Fastbrain assistance works
To activate a service procedure, simply send an e-mail to info@Fastbrain.it, briefly describing the type of fault or maintenance service to be requested, along with telephone contact information so that our technicians can contact you.
Service intervention can be carried out remotely or on site. The dual option is active only for corporate customers if they have purchased a ten-hour carnet of assistance. If our assigned technician deems it necessary, the device is picked up and brought to the Fastbrain laboratory equipped for service work. For private customers, however, service is carried out directly in the laboratory.
As for the cost and time of implementing the intervention, it depends on the nature and extent of the intervention. The practice is to prepare an estimate, including the cost of intervention and the cost of any replacement of one or more components.
The services offered
Fastbrain’s technical support offers the following services to its customers:
- Diagnostics, i.e., identification of the failure or malfunction;
- Personal computer repair;
- Assembly and configuration of personal computers;
- Repair of notebooks and printers;
- Installation and configuration of software and operating systems;
- Remote and on-site support.
Who are our technicians
Fastbrain provides a staff of experienced and qualified technicians:
Joshua Favata, who graduated from Chile in 1980, served for three years as a Carabinieri officer before being discharged as a lieutenant in 1985. Since then he has been continuously involved in information technology and, in particular, in technical support on software and hardware, PC assembly, technical support management and returns.
In addition, he has served as Piedmont store coordinator for two large IT companies in Turin and Milan; his professional experience also includes directing and supervising Turin-based stores as well as supervising the opening of large stores and related staff training. In his spare time, he cultivates the hobby of photography.
Skills:
- Diagnostics (troubleshooting);
- PC repair and configuration;
- Installation of operating systems and software
Antonio Robbe began working as an electrician the year after graduating from the Electronics Appraiser’s Degree in 1986. Later, he entered the computer industry permanently at one of Turin’s best-known labs specializing in multi-brand printer and notebook repair. Passionate and fan of soccer, music and good food.
Skills:
- Diagnostics (troubleshooting);
- Repairs on PCs, notebooks, and printers;
- Installation and configuration of personal computers.
Why choose Fastbrain
Fastbrain Engineering S.r.l. Certified Partner of leading technology players, including Brother, Lenovo, Synology, offers customized purchasing solutions tailored to the needs of professionals. It offers, in addition, pre- and post-sales support, including operational rental.
We are a central player in ICT wholesale distribution and one of the leading players throughout the country in the IT and technology product distribution market. A key feature and competitive advantage is the selection of top brands and leading products in the most popular product categories.
Info:
info@fastbrain.it
| Tel 011.0376.054
Contact us for a free quote
How do you activate the assistance procedure? The service procedure is activated by sending an email to: info@Fastbrain.it briefly describing the type of failure or maintenance service to be requested, along with telephone contact information so that our technicians can contact you. On what occasions is it important to resort to it so as not to damage systems and devices? If you have doubts about the correct operation of your computer, sudden slowdowns, abnormal reboots, blue screens. We perform data recovery from failed hard drives and also intervene on printer problems What are the costs and timing of assistance? Costs and time vary depending on the type of surgery. Generally an estimate is prepared with the work to be done and possibly the components to be replaced. What are the strengths of the assistance offered? Thirty years’ experience, punctuality in responding to customer concerns Are these geo-located interventions or is remote/online assistance also provided? Support can be remote/on-site if the customer (company) has purchased a 10-hour carnet of support. Should the technician assess the need, the pc/printer will be picked up and brought to our equipped laboratory. For the private individual, assistance is carried out directly at our laboratories Can professional, ongoing, targeted support help save on system and device maintenance costs? Prevention is better than cure…sometimes constant monitoring of IT products can help prevent serious damage. This is also why we advise our customers to have a semi-annual check-up to check the health of IT products. Doing things on your own can be done but often combines worse damage. Rely on experienced technicians.
FAQ(frequently asked questions )
